JMAS Flat Rate In-Home Service Fees – Keeping it simple

Very few companies are prepared to publish their fees on their website, or they hide the true cost by offering a low callout fee and then they charge you every 10, 15 or 20 minutes they are on the job. We charge a flat fee per in-home service call, so it’s our incentive to get the job done quickly, and get it done right, the first time. And if you’re worried we might rush it? We offer a 6 month guarantee on repairs and manufacturer’s warranty on parts, where most repairers only offer 30 to 90 days. 

So the reason we publish our service fees is…

…because our fees are something we are proud of.

JMAS is keeping it simple by only charging a flat rate fee of $121 per job, with no time based charges and no additional visit fees. So regardless of how long the job takes, or even if we have to return to your place to fit a part, you will only ever pay the initial flat-rate service call for the same repair. On top of this we offer 6 months guarantee on all repairs and manufacturer’s warranty on parts.

Other companies charge a base rate call out fee, then they add charges for timein excess of the first 15 to 20 minutes, and they will also charge for additional visits, even if they are simply returning to fit parts that they did not have in stock the first time around. And most repairers will only offer a 30 to 90 day guarantee on their work.

We also charge out most of our parts at below recommended retail prices.

Service Call Value Breakdown

When you pay for a service call you are paying for an expert to perform a repair using knowledge they have gained from years of experience.
A typical repair job will take between 30 to 60 minutes. This allows for:

  • Technicians travel to and from your home
  • Fault Diagnosis
  • Replacement or repair of parts
  • Testing of the repair
  • Ensuring the appliance is electrically safe to Australian Safety Standard for In-Home Service AS/NZS 3760.


Free Phone Quotes (when possible)

JMAS provides you with an obligation free quotes and advice over the phone. In most cases we’ll be able to tell you in advance how much your repair will cost based on your description of the fault, or at the very least we’ll be able to give you a ‘minimum’ and ‘maximum’ cost range.


Multiple Repairs

If you require additional appliances repaired during a single in-home service call the additional appliances will be charged at a reduced rate.


Workshop Repairs – Major Repairs

Around 5% of repairs are considered major repairs and must be taken to our workshop where we have the necessary tools and equipment to perform such repairs. A major repair is most commonly to replace bearings, damaged tubs or tub castings. Major repairs are quoted on an individual basis and no major repair is ever carried out without your prior authority.

We accept Cash, MasterCard, Visa, and Cheques. Please have payment ready at time of appointment.

When repairing or servicing your washing machine, dryer, dishwasher, fridge, stove, oven or range hood JMAS adheres to Australian Electrical Safety Standard for In-Home Service AS/NZS 3760